Reviews

Jen Pelow and Mike Shaw are the absolute best! They make my experience so easy and comfortable.

In and out in 30 minutes. I am concerned about lack of masks requested for customers seated in waiting rooms. As numbers rise and with the new Omicron variant, in addition to the Delta variant, I was a little uncomfortable and was the only masked (fully vaccinated and boosted) person that I saw that morning. Stay safe, everyone!

made service appointment on line 4 days in advance. The "next available" appointment time was at 9AM . Was called the day before to reschedule to 1PM. OK. It does not take 1.5 hours to change oil, WITH a scheduled appointment. They didn't take my care in for service for 45 minutes AFTER i arrived. Never again.

Polite, attentive reception. Work done on time and to expectations

My vehicle was taken in promptly and service was completed in a very reasonable time.

Very friendly staff

Dropped off truck with check engine light on, They found it to be a vacuum leak. Super clean and modem building. I have been going to Fairfields for 25 years and will continue to do so. Sales, service, management all super.

Your cost of labor and parts

I made an appointment for a simple oil change online. When I arrived I feel like “it didn’t book right” cross over or whatever but the service writer said oh we’ll get you right in…my appointment was for 9 am.::my truck hadn’t gone in still at 0920 at least….then there was a 45 minute recall for the radio…sure do it while they’re doing the oil change…2 hours later…oh the internet keeps going down so they aren’t doing the recall but the oil change is done…was it though? Never reset oil change meter and tires shimmied so bad on way home …wtf happened..::I don’t trust them anymore…we’ll be doing it ourselves from now on.

The person that did the work didn’t realign the plastic covering on the steering column, so I had to bring the truck back and they corrected it