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To provide you with the highest level of customer service and care, we're committed to helping you throughout your car buying process here in our Keene, NH showroom serving those in Jaffrey, Peterborough, and Swanzey, NH along with Brattleboro, VT. It's why when you have any automotive or dealership-related questions, we're here to answer them. We also have our guide for frequently asked questions about all the different operations here at Fairfield's Cadillac Buick GMC so you can get a better idea of what we do, and where to find the right information!
NEW INVENTORY FAQS
Can I be alerted about new vehicles in stock?
Our inventory is always adding new vehicles, and we recommend while in the car buying process to bookmark our key pages, and also set up price alerts so you'll get vehicles that meet your price range sent to whichever notification method you choose.
What if I can't find what I'm looking for?
If you're not seeing a vehicle you'd like in our new lineup of Cadillac, Buick or GMC options you can use CarFinder, which helps narrow your search based on a variety of different attributes. You can also contact our sales team and let them know what type of vehicle you're looking for in particular and they'll help you track one down, whether it means helping you through the ordering process, or finding one at another dealership somewhere in the country and arranging to have it brought here for you to purchase or lease.
Who can I talk to about buying a new car?
Contact a member of our sales team or leave an inquiry online on a listing of a vehicle you're interested in and someone will get back to you as soon as possible. You can also visit us during regular business hours.
Can I be alerted about new vehicles in stock?
Our inventory is always adding new vehicles, and we recommend while in the car buying process to bookmark our key pages, and also set up price alerts so you'll get vehicles that meet your price range sent to whichever notification method you choose.
What if I can't find what I'm looking for?
If you're not seeing a vehicle you'd like in our new lineup of Cadillac, Buick or GMC options you can use CarFinder, which helps narrow your search based on a variety of different attributes. You can also contact our sales team and let them know what type of vehicle you're looking for in particular and they'll help you track one down, whether it means helping you through the ordering process, or finding one at another dealership somewhere in the country and arranging to have it brought here for you to purchase or lease.
Who can I talk to about buying a new car?
Contact a member of our sales team or leave an inquiry online on a listing of a vehicle you're interested in and someone will get back to you as soon as possible. You can also visit us during regular business hours.
PRE-OWNED INVENTORY FAQS
How do I know a vehicle is in good driving condition?
You can review the service information on the model page for each used car we have. We also put them through a rigorous review and ensure they meet our high standards before offering them to you. There's also certified pre-owned options which have the backing of GM and provide additional coverage and peace of mind.
What's the difference between used and certified pre-owned?
A used car can be any make, model or brand. There aren't any mileage limits, and you can find some older model year options that are for budget-minded drivers, but many of our used cars are recent model year options that still are ready to perform.
A certified pre-owned Buick, GMC or Cadillac has undergone an authorized inspection that evaluates all its components, plus it must be no older than five model years from the current year and have less than 75,000 miles. You'll also get additional warranty coverage options as well.
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How do I know a vehicle is in good driving condition?
You can review the service information on the model page for each used car we have. We also put them through a rigorous review and ensure they meet our high standards before offering them to you. There's also certified pre-owned options which have the backing of GM and provide additional coverage and peace of mind.
What's the difference between used and certified pre-owned?
A used car can be any make, model or brand. There aren't any mileage limits, and you can find some older model year options that are for budget-minded drivers, but many of our used cars are recent model year options that still are ready to perform.
A certified pre-owned Buick, GMC or Cadillac has undergone an authorized inspection that evaluates all its components, plus it must be no older than five model years from the current year and have less than 75,000 miles. You'll also get additional warranty coverage options as well.
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FINANCE FAQS
What is the financing process like?
Our goal is to make it as smooth as possible. Once you've looked at new or used vehicles, taken a test drive and agreed on a price point for the vehicle, our finance team helps get the transaction closed. We'll discuss down payment or trade options, along with providing you with vehicle loan rates from your banking institution or find rates for you so you can get a car loan if you're buying your vehicle as we agree on a monthly payment in a simple and transparent manner.
We'll also provide you with extended service and warranty coverage and GAP insurance options among other features before finalizing the sale. What will a finance application do?
You need to fill our a finance application to apply for credit, and it makes a hard pull on your credit score. We make it simple to save time by using our online finance application, as well as a pre-qualification tool that are safe and secure so you aren't filling out paperwork here at the dealership, and get a better idea of what type of new or used vehicles you can choose from in our lineup.
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What is the financing process like?
Our goal is to make it as smooth as possible. Once you've looked at new or used vehicles, taken a test drive and agreed on a price point for the vehicle, our finance team helps get the transaction closed. We'll discuss down payment or trade options, along with providing you with vehicle loan rates from your banking institution or find rates for you so you can get a car loan if you're buying your vehicle as we agree on a monthly payment in a simple and transparent manner.
We'll also provide you with extended service and warranty coverage and GAP insurance options among other features before finalizing the sale. What will a finance application do?
You need to fill our a finance application to apply for credit, and it makes a hard pull on your credit score. We make it simple to save time by using our online finance application, as well as a pre-qualification tool that are safe and secure so you aren't filling out paperwork here at the dealership, and get a better idea of what type of new or used vehicles you can choose from in our lineup.
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SERVICE FAQS
What type of services do you offer?
We provide a full range of auto services and repairs, which includes common maintenance like oil changes, tire rotations, battery services, inspections, alignments and brake repair. We're also here to any complex issues of if you are having a vehicle issue we'll diagnose and figure out what it is to make a fix for you.
How can I book an appointment?
Most people use our online service scheduler to find the convenient time for them, but we also will take your calls and arrange a time over the phone as well.
Are there any deals on service?
Yes! We have many service specials and parts specials available throughout the year and we encourage you to check out each page before getting service so you can save and utilize these coupons.
What type of services do you offer?
We provide a full range of auto services and repairs, which includes common maintenance like oil changes, tire rotations, battery services, inspections, alignments and brake repair. We're also here to any complex issues of if you are having a vehicle issue we'll diagnose and figure out what it is to make a fix for you.
How can I book an appointment?
Most people use our online service scheduler to find the convenient time for them, but we also will take your calls and arrange a time over the phone as well.
Are there any deals on service?
Yes! We have many service specials and parts specials available throughout the year and we encourage you to check out each page before getting service so you can save and utilize these coupons.
PARTS & ACCESSORIES FAQS
How can I order parts?
If you need a new battery, wiper blades, or a specialty component, our team can help you order parts either by contacting us on the phone or using our online parts center form and we'll get the right parts for you.
What type of parts do you offer?
We have a full lineup of certified GM parts to use on the vehicles we service along with many other high-quality parts from leading and trusted brands from batteries, to floormats, air filters, tires and more.
Where do you get your parts from?
Our parts come straight from the source. We use GM certified parts on all Cadillac, Buick and GMC vehicles, and the quality and longevity benefits are what will keep your vehicle healthy and on the road for many miles to come.
How can I order parts?
If you need a new battery, wiper blades, or a specialty component, our team can help you order parts either by contacting us on the phone or using our online parts center form and we'll get the right parts for you.
What type of parts do you offer?
We have a full lineup of certified GM parts to use on the vehicles we service along with many other high-quality parts from leading and trusted brands from batteries, to floormats, air filters, tires and more.
Where do you get your parts from?
Our parts come straight from the source. We use GM certified parts on all Cadillac, Buick and GMC vehicles, and the quality and longevity benefits are what will keep your vehicle healthy and on the road for many miles to come.
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